Help Center

FAQ

ORDERING

I placed an order but never received a confirmation email from you. What do I do?

Can I change or cancel my order?

I received a discount coupon from you, how do I use it?

Can I use several discount codes in one order?

Do you offer discounts for large orders?

SHIPPING

How long will it take until my order arrives?

How much do you charge for shipping?

I need my item right away! Do you offer fast/expedited shipping?

How do I track my order?

How long do I wait until my order is sent out?

How do I know if my items have been shipped or not?

Can you ship to my country?

Where are your items shipped from?

Can I change my shipping address?

My package is stuck in customs. What can I do?

I tracked down my order and the status says return to sender. What should I do?

The tracking site says delivered but I haven't received my order yet.

I ordered more than one item but have only received one of them. Why?

PAYMENTS

What payment methods do you accept?

What is the currency of the store? Can I pay in another currency?

RETURNS

What if I receive a damaged / faulty product?

What if I am unhappy about my order and want to return it for a refund?